Cardholder Services

CardSmith provides the complete Cardholder Service solution for campus card programs featuring our always available on-line Cardholder Account Center and expertly-staffed Customer Solutions Center.

Cardholders and authorized guests can check balances, add value by credit or debit card, view transaction histories, customize account features and suspend or re-activate cards 24/7 at the secure on-line Cardholder Account Center fully-customized for each client. In addition, students, parents, authorized guests and other stakeholders have toll-free telephone access to highly trained staff at our Customer Solutions Center for hands-on support. We accept and process payments from parents and students by check and credit/debit card on our client’s behalf, providing a total payments solution. These quality resources ensure maximum service and satisfaction for cardholders and relieve a significant operational burden from campus staff. Pricing for this professional service is a fraction of the cost of providing cardholder services in-house.

• Secure Registration Process
• 24/7 Access to All Accounts
• Real Time Balances for All Accounts
• Transaction History for All Accounts
• Instant Value Transfer by BankCard
• Cardholder Digital Image Display
• Suspend/Re-Activate Card Feature
• Guest User Access Feature
• Recurring Allowance Feature
• Event Triggered Email Notification

• Dedicated Toll Free Number
• Students, Parents & Other Cardholders
• Agent-Assisted Value Transfer
• Balance & Transaction History
• Transaction Inquiry Support
• General Help & Information
• Cardholder Feedback

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